“I need to reset my expectations and give you a call back.” Says my client after hearing a homeowners quote that she requested.
Here it is, she’s being productive and proactive, taking care of some much needed business and housekeeping before the holiday season and new year. A wonderful client, woman, mother, and professional calling two months in advance shopping her homeowners policy. After previously calling before and realizing it was going to take quite a bit of time, she had time today and called to say she was ready to do it.
We had a lovely conversation for about an hour. We discussed her beautiful home, how we both juggle our multiple roles on a daily, her having 3 kids rotate in and out of the home because they are in college, and coverages for her home. Even talked about her 2 dogs that keep her company when the kids aren’t home because she’s currently single after a divorce.
Once I rounded the conversation and geared it back to the homeowners quote she requested, it was time to talk about coverages. I gave her a detailed coverage presentation and answered any questions she had. Then I delivered the quote and assumed the sale. Right. Well not so fast. 5 REMINDERS ABOUT SELF LOVE
First, she wanted to go on her app and pull up her current policy to make sure she has same or like coverage. I said sure no problem. Well, because her password didn’t work, she tried to reset it and it didn’t work, and then attempted to retrieve it from her password manager on her phone, that left us more time to chit chat.
We proceeded to have great woman mom talk and she kept apologizing for not having her password. I said, “Hey girl listen you are making my day by having a conversation with me. Take your time. This is your biggest asset and we have to make sure you’re covered accurately and you are satisfied with the coverages.” With a chuckle that gave a sigh of relief she relaxed. What happened when she relaxed, she was able to focus, retrieve, and reset her password.
Once the password was up, we were able to go over her coverages line by line. Now her current policy is 4 years old. Which quickly she realized some things had changed over the years. The value of the home, the market, and some other characteristics that impact a rate or premium. After answering all her questions or really what was her talking out the difference in the double premium, she said, “I guess I will have to think about this and reset my expectations.”
That statement alone “I have to reset my expectations sent chills through my body.” First her awareness to not blame me, lash out at me, or complain about how ridiculous things are had my body lifting out my chair. Also to know there is some factors she can’t control or change. Therefore, she needs to do what she needs to do mentally and emotionally to fork out more than she expected or what she was paying before. Redirecting her attention on what she can control. Her budget, what she chooses for coverages, and her expectations.
The call ended by us telling each other how much we enjoyed each other conversations. Wished one another the best and I told her to call me if she had anymore questions. As gracious as she could be, she said she will give me a call either way.
The rest of the day I couldn’t help but think about how we let our expectations sour our mood, day, or life. Are you expecting something that isn’t available? Do you have expectations of someone that they just can’t fulfill? I’ve learned having unfair expectations can ruin relationships and place unnecessary stress and anxiety both parties.
Years ago, one Sunday morning, while in church, the pastor said something that has stuck with me like icing on a cake: “Sometimes we ask someone for 10 gallons of water when they only have a 5 gallon tank. Where do you expect them to get the other 5 gallons? Sometimes you have to ask yourself are you putting unfair expectations on people.”
Be you so you can be free.